I’ve bought over 30 vehicles from the Cable Dahmer team and they always go above and beyond to take care of me. Greatest staff in Kansas City!
2013 Kia Sorento bought brand new, original owners! I will try and make this as short as possible. @ 70,000 miles Cable Dahmer Kia put a transmission in under warranty. Great experience! Fast forward to about 97,000 miles I noticed the car was burning oil. I took it in and they tested the pvc valve and it was bad so they replaced it. After driving it thousands of miles (now out of warranty) I thought it may still be burning oil but didn’t want to believe it. We continued to drive the car and add oil to the point we had to nearly add a quart every 500 miles. We took the car in November 2018. Kia asked them to do a oil consumption check which proved the car was excessively burning oil. Kia replies with, “we aren’t going to do anything about it.” Matt the service tech helped me by giving me the number to Kia affairs. After calling Kia affairs and having some nasty conversations with a fella named Ed and he telling me my car was “wore out” at 100,00 + thousand miles, I was told, “sorry we aren’t going to do anything for you.” Mind you I brought it in BEFORE the warranty was out for BURNING OIL!!!! So in a desperate cry I called Matt K. at Cable Dahmer one last time. I told him how I was treated by Kia affairs and so on. He was very disappointed and proceeded to “see what he could do to help me out.” Now it is Janruary 20th 2019 Matt calls me and has us bring the car in so they can look under the valve covers for neglect. That inspection showed nothing! In the end Matt K. and his General Manager bent over backwards, pulled strings, fought for me till the end. They stood behind me and got Kia to do the RIGHT thing and get us a new engine installed on Kia’s dime. I could not have been happier! They have been the most friendliest, thoughtful, caring, helpful, encouraging, dealership I have ever had the privilege of working with. They were happy for us and it showed by there effort! They have me as a customer for a long long time. I would not recommend any other service department. All I can say is “thank you so very much!! You guys are top notch. See you at the next oil change fellas!!”
Wonderful experience highly recommend.Having one day off of My Crazy Life, I was able to go to a few dealerships that really made me feel like I'm wasting my time until I met Chris Cipparrone at the Kia dealer. Chris was extremely nice and very knowledgeable. When it came down to negotiation he stood behind every word and the dealership did not play the awful game of bringing is superior to talk down to me, like I don't know anything and convince I that what they have is the best deal.
Kenny was the best! He made the process of buying a car painless. He is a good guy to work with.
Cable Dahmer Kia and Brian Platter are exceptional! I am a 3rd time Kia buyer and second time Soul buyer and am so thrilled I brought my business here. Everything from financing to test driving was smooth; Brian is definitely a customer advocate. Buy a KIA and buy from Brian!My husband says that their service department is incredible.
Amid was great and very helpful. I was in and out with a new car in a hour. If you go to Cable Dahmer Kia, I highly suggest working with Amid. Great guy!
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